Support

CAPTAIN'S CLUB WEBSITE SUPPORT

Everything you'll need to keep your website running smoothly and available to your customers 24/7

We run a tight ship

Websites are not a "set it and forget it" part of your business! Just like a boat, neglect leads to breakdown and failures. Regular lubrication, maintenance and tune-ups keep your boat running smoothly, regular site maintenance keeps you website running smoothly. Preventative maintenance is necessary in order to limit your potential for future huge and expensive problems.

On top of taking care of hosting, on a monthly basis we perform a number of tasks on your website including all software updates, website backups and much more. And since you'll be hosting with us, our 24/7 uptime & security monitoring will prevent downtime and those pirates from doing damage resulting in a loss of business.

See all that we offer in our affordable plans below.

Your one-stop shop for all-inclusive support

Month after month we've got you covered

Blazing Fast Hosting

Fast, rock-solid hosting that's perfect for ecommerce websites. You'll also receive a free SSL certificate to secure all your pages.

Daily Backups

Daily backups of your entire website. If something major goes wrong, we can quickly restore it and you're back in business.

Uptime & Security

We provide 24/7 realtime server scanning and malware detection. In the rare occasion you get hacked, we clean it up in a hurry.

Free Support Tasks

Based on your plan, you'll get free monthly support tasks (up to 30 min. each) to take care of any changes you need done.

Software Updates

All the latest software updates tested and installed. Ensuring that you’re running the latest, most secure software, void of issues.

Maintenance Reports

You'll get our monthly report highlighting everything we did to your website. Also includes your ecommerce stats. See example.

Priority Email Support

Have questions or need help? Something not working right? Let us know and we'll get back to you within 2 hours.

Software Fees Included

All your plugin software requires annual license renewal costs to keep them updated and active. We've got your costs covered.

Training Videos

You'll get access to our video tutorials walking you through your website so you can easily learn how everything works.

We love having everything included! Before coming to Sailors & Mermaids we were paying separate for hosting and getting nickel and dimed for everything we wanted done. Not only do they provide a great service, but most importantly We trust them and know our website is in good hands. Thank you!

Savannah

Calypso Star Charters

Choose your Captain's Club membership plan

All plans can be changed or cancelled at any time.

Boat

$99 / Month

  • This package is great for all non-ecommerce websites
  • Hosting with free SSL
  • 1 free support task every month
  • Priority email support
  • Daily website backups
  • Core software & plugin updates
  • Annual software fees included
  • Uptime & security monitoring 24/7
  • Monthly maintenance reports
  • Video tutorials

Yacht

$149 / Month

  • The perfect package for all ecommerce websites
  • Ecommerce hosting with free SSL
  • 2 free support tasks every month
  • Priority email support
  • Daily website backups
  • Core software & plugin updates
  • Annual software fees included
  • Uptime & security monitoring 24/7
  • Monthly maintenance reports
  • Video tutorials

Superyacht

$199 / Month

  • Includes everything in the Yacht plan plus unlimited support
  • Ecommerce hosting with free SSL
  • Unlimited free support tasks
  • Priority email support
  • Daily website backups
  • Core software & plugin updates
  • Annual software fees included
  • Uptime & security monitoring 24/7
  • Monthly maintenance reports
  • Video tutorials