5 things to fix on your website in the next week to increase sales

5 things to fix on your website in the next week to increase sales

Like most businesses, you are probably distracted and overwhelmed by the possibilities of doing business online. It is true that the Internet is a game changing tool for collecting leads, attracting customers, growing a business, finding staff, providing awesome customer service and building communities.

It is also true that most of us fail dismally in our online ventures.

So here are five things you can do in the next 7 days to get the needle moving in the right direction.

1. Get Specific

For those of you who are not familiar with SMART goals, the acronym stands for Specific, Measurable, Actionable, Realistic and Time-bound. SMART goals are part of an idea that has been around for decades and has helped businesses and individuals increase productivity and stay focused.

The reason SMART goals are back in favor is because the Internet allows us to measure and track most of what we do. In this section, we’re going to focus on getting specific about our goals because that is usually the hardest part of the process.

Ask yourself this question:

If you could have 10 new customers today, but they all had to be a clone of one of your existing customers who would the existing individual be?

The best way to find that existing individual is to identify who is the most profitable, gives you the least amount of grief, is a joy to work with, refers you new business, pays on time and who you would genuinely like to have more of.

Once you have identified this individual, ask yourself what is he/she looking for, what needs does he/she have, what websites or blogs does he/she frequent, does he/she use Facebook, Twitter or Instagram, does he/she participate in forums and what value YOU offer the relationship.

Now visit your website and read all of the pages, view all of the images and work your way through the site as if you were your number one customer. I want you to imagine that this site has been built specifically for you.

Now ask yourself these 3 questions:

  1. Does the language used on the website resonate with you?
  2. Are the images engaging to look at?
  3. Is the information relevant and interesting?

Your website should be built for your number one customer and nobody else. This is usually difficult to execute because we are afraid of potentially losing others. However, if we have identified who this number one individual is, doesn’t it make sense to then focus on just attracting more of them?

WHAT YOU CAN DO THIS WEEK:

List all of the changes to the text and images you need to make on your website so that it appeals to your number one customer.

2. Get Action

Most websites fail to achieve a measurable goal for the business because they fail to ask the user to take action. If the goal of your website is to encourage potential new customers to pick up the phone or email you with an enquiry, then you need to be explicit about asking them to take that action.

Have you ever been in a clothing boutique when the shop assistant asked you if you’d like to join their VIP club to receive a discount? Some of us join; most of us don’t. But when was the last time you walked into a clothing boutique and asked them if you could join their VIP club? Never. The point is: if you don’t ask, you don’t get.

WHAT YOU CAN DO THIS WEEK:

Identify the action you want your website visitors to take and make sure it is clear and obvious on every page throughout your site.

3. Get Found

It’s no secret that millions of people are using Google every day to search for information and answers to their questions. But it doesn’t take a magic wand or superpowers to get your website found on Google. The first thing you need to ensure is that you are in the Google index. This is like making sure your card is in the library index so when someone searches for your type of book I can find you.

Type the following into the Google search engine to see if your website is in the Google index: site:yourdomainname.com

Obviously replace “yourdomainname” with your actual website address. E.g. if I want to make sure my website is in the Google index I would type this into Google: site:sailorsandmermaids.net

If your website is not in the Google index, you will need to open an account with Google Webmaster Tools and submit your website to Google. Here’s a great video from Google explaining how it works.

WHAT YOU CAN DO THIS WEEK:

Make sure you are in the Google index so you can get found. If need be, instruct your web designer to submit your site to Google for you.

4. Get Shared

This is the part that requires actual work. You’ve probably heard a thousand times that the key to getting shared on social media is to create engaging content. Let me explain this in real world terms that you can understand.

Have you ever been at a party and found yourself quoting someone else from a conversation you had a few days ago? Have you ever been at a party and overheard somebody else quoting something you said earlier in the evening? The same principle applies to getting shared on social media. People share things on social media based on how it is going to make them look to their peers. So if nobody is sharing your content on social media, then you need to create different content.

Ask yourself what you could create that your number one customer would be interested in sharing with their peers. Types of content can include a blog post, a free report, a video interview, a podcast or a free e-book. The key is to make it as useful as possible to your number one customer and make it easy for them to share.

WHAT YOU CAN DO THIS WEEK:

Create one piece of content and share it with your number one customer via Twitter, Facebook or LinkedIn.

5. Get Better

The only way to improve your online activities over time is to measure what you are doing. Luckily, Google provide us with an amazing free tool to track how visitors are behaving on our website. Google analytics should be installed on every page on your website and you should be reading your Google analytics reports at least once a week to understand how your audience are responding to you.

Here is a link to show you how to get started with Google analytics.

WHAT YOU CAN DO THIS WEEK:

Make sure Google analytics is installed on your website and that you can access the reports to read every week.

Conclusion

The Internet provides businesses with huge opportunities to connect with new customers and better service our existing ones. It also provides us with an enormous amount of information, white noise and distraction.

The aim of this short post is to cut through the clutter and give you some actionable steps that will make a real difference to how your website is performing for your business.

If you need help with your own ecommerce website, we would love to hear from you.

About David Zupec

David Zupec is a web designer at the helm of Sailors & Mermaids, a small web design studio based in Michigan. His passion is helping small businesses build a successful online presence.